Disclaimer - Terms and Conditions

Use of this site constitutes your agreement to be bound by the terms and conditions as outlined below, as well as the Return Policy. We may make changes to these conditions at any time and encourage you to review them periodically for any changes. Your continued access and use of the site shall be deemed your acceptance of these terms and any subsequent changes. While every effort has been made to ensure the accuracy and appropriateness of the information on this Site, including product photos, full technical specifications are not included. Opinion has also clearly been added and is there as a guide not a rule. Since the use of this information and conditions in which these products are used are beyond the control of Fire Ready Pty Ltd, all users must determine whether the products are suitable for the purpose for which they are presented and purchase. You must consider carefully what products you want and whether or not you need them; consider with regards to bushfires, leaving early is the best choice. Bushfires / wildfires are unpredictable frightening, heavy smoke environments often turning day to night with little visibility, loud noise and extreme heat. The only guaranteed safety from Bushfires / wildfires is not to be near them. To the extent permitted by law, any liability which may be incurred by the company as a result of the use of a failure of a product/s is limited at the Company discretion to the repair and replacement of the product and neither the Company nor any of its officers, employees, suppliers or agents accept any responsibility or liability for any loss occasioned by a person relying on the information or statements contained within the website. Although Fire ready has made every effort to associate with organisations of the highest integrity, supplier links contained within this site are out of Fire Ready’s control and as such Fire Ready accepts no responsibility for any information contained within a supplier's site. Fire Ready gives no warranties and makes no representation express or implied with respect to the same. Pictures are for illustrative purposes only, actual products may differ from photos, however if not satisfied we do offer 30 day No Worries Guarantee (see Warranty & Return policy).

Jurisdiction

Fire Ready is based in Melbourne, in the state of Victoria, Australia and operates within the normal laws of commerce under Australian business law. The normal laws of international commerce apply to international transactions. Any disputes will be held under Victorian Law in a Victorian Court of Law.

Fire Ready No Worries Guarantee - Refund & Return Policy

Refunds & Exchanges

We will offer a refund /exchange on products purchased from Fire Ready. If you are not completely satisfied with your product within 30 days, return it to us for a full refund / and or exchange. The product must be in as new condition. This refund policy does not apply to goods which have been abused, or if any attempt has been made to alter the product. Any postage and/or insurance costs involved in returning the product(s) are the sole responsibility of the buyer. You assume any risk of loss, theft or damaged goods during transit and therefore advise you take out shipment registration of insurance with your postal carrier. Fire Ready will not be responsible for parcels lost or damaged in transit if you choose not to insure. Please feel free to contact us personally in regards to your individual situation should you wish to discuss refunds or exchanges in more detail.

When you return a product please provide:

• The original Fire Ready receipt tax invoice, copy tax invoice, or delivery docket.
• The products original packaging, including any instruction manuals and /or information booklets and original cartons/container.

Warranties

All products sold by Fire Ready come with a full manufacturer’s warranty (Warranty varies from 6 months up to 10 years depending on the product).

Delivery Policy

Our priority is to deliver your order as quickly as possible. We are a Victoria based company, delivery costs and time will be affected by your distance from our location and your proximity to major metropolitan areas. For normal shipping we use Australia Post and we accept P.O. Boxes, however for all ‘big and bulky’ items we require a street address. All shipments are made Monday – Friday and will generally be shipped out within 2 working days upon receipt of payment (payment made on Friday will not be processed until Monday the following week.) For example, within Victoria you should generally receive your order in 3 days, Sydney – Brisbane 4-5 days and 1 week to Perth. However, we do not guarantee stock availability. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest, before your order is placed, you contact us to discuss your needs first to make sure that the products will be available in time for your required date .

Big and bulky deliveries

For ‘Big and bulky’ we require a street address for delivery - no PO Boxes will be accepted. Big and bulky items require extra handling and take longer to transport to all parts of Australia. Because of this, additional delivery fees apply to all products nominated as big and bulky.

Delivery

Fire Ready will deliver Australia wide. We can also deliver internationally on request. Please contact us for international orders before placing your order to discuss your needs. For orders placed from outside Australia, international deliveries may be subject to import charges and other local taxes. Any such charges are the responsibility of you, the customer.

Damaged Goods

Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise us by calling 1300 237 737 within 2 working days of receipt of goods to discuss your situation. Any damaged products that are of fault of Australia Post need to be left as they were delivered to you and taken to your local Australia Post branch for a claim to be filed.

Drop Ship Deliveries

Drop Ship items are delivered directly from our supplier and can take up to 10 working days to be delivered.

Website Privacy and Security

Our commitment to you

You may have concerns about how personal information is collected, used and shared. We do not collect personal information when you visit our site unless you log on, place an order or register with us. We can assure you that we will always handle your personal information securely and carefully (we do not take credit card details, your transaction goes directly to ANZ bank, for their eyes only). In special circumstances, for example if we sell our business, your information may be transferred as part of that sale. We will not use your information for purposes unrelated to the services we provide without your consent.

Why we collect information

We collect information so that we can provide you with a great service. We need this information to deliver products and services to you, to complete transactions on your behalf and to better understand your requirements and preferences. We store your registration and ordering detail so that you don't have to re-enter your details every time you shop with us.

The information we collect includes your name, business name, address, delivery address, phone number(s) and e-mail address. As a first time customer, you may receive a telephone call or email requesting more information/proof to confirm the details that you have supplied to us. Fire Ready is committed to reducing the amount of fraud it faces. Our policy is that we will prosecute any cases of fraud that we identify. If any of the information you supply is found to be false or misleading, we will, if we deem it appropriate, report this to the appropriate authorities for them to prosecute.

What we will not collect

We will never retain your Credit Card numbers in our records. All credit card or debit card transactions are made through the ANZ bank or Bpay, so we never have position of your card details. If orders are taken over the phone they are not recorded, they are entered directly into the merchant machine at the time and they are then only available to ANZ bank.

Sharing your information

We may need to pass personal details such as your name, business name and address to service providers who perform some of our deliveries. This may include Australia Post, major delivery companies, third party fulfilment contractors, a drop shipping arrangement or items delivered directly from our supplier. We may provide data to other business partners for various purposes such as marketing research. In this situation we make it impossible to identify who you are. We will always take all reasonable steps to store your personal information securely. Outside of what is described above we do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

Direct marketing by mail and email

We will only send you email or mail via direct marketing if you choose to receive them. If you would like to receive offers from us, please tick the relevant box when you register with Fire Ready. If you no longer wish to receive these offers please email us or call 1300 Be Prepared (1300 237 737)

Other sites

Fire Ready has no control over the privacy practices of sites that are linked to this site via hyperlinks. Please take care at all times to check whose site you are visiting.

Changes to our privacy policies and practices

Fire Ready fully supports the 'National Privacy Principles for the Fair Handling of Personal Information' launched in February 1998. As part of these principles, customers who do not want to receive marketing offers through the mail or on the internet can contact us on 1300 237 737.

As the Federal Government introduces new privacy legislation – Fire Ready Pty. Ltd. privacy policies will be reviewed and updated as appropriate. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.